Frequently Asked Questions – Licensing

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Welcome to Reddit, the front page of the internet. For this reason, if you choose to resell license keys, you are encouraged to secure payment before purchasing the product on your own personal funds. User timeout caused connection failure. In such a case request a license key reissue. I bought a key for my customer, but he didn't pay me.

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Use your service's official support channel. Link to subs, not specific posts. Back up your claims with proof. New accounts are temporarily moderated. Welcome to Reddit, the front page of the internet. Become a Redditor and subscribe to one of thousands of communities. VPN submitted 2 years ago by Yotsubato. It's also important to note that if you launch a tiered instance of OpenVPN Access Server that is licensed for a number of connected devices, and leave it running even if you're not using it, will mean you are still incurring costs on Amazon AWS.

You may notice that different wording is used here and there in documentation and on the website. Here we aim to provide some clarification. What the licensing system really counts is the amount of active VPN tunnels. This means various scenarios are possible. For example, you can configure 1 user account on your OpenVPN Access Server and set it up so that with that same user name and password you can establish a VPN connection from multiple different devices at the same time.

You could set up an account "andrew" and a password for it, and use that account on an iPad, a Windows computer, and two Macintosh computers, all at the same time.

In such a situation if all those devices are connected at the same time you're using 4 connections on the license. If your server says it is licensed for 10, then that leaves 6 connections free.

It also works the other way around. You can have user accounts on your Access Server but only license it for connections, and if 25 of those users are connected then you can still connect 75 VPN tunnels with any of the accounts.

So in other words, the licensing system does not look at how many user accounts you have, but how many VPN tunnel are connected at the same time. So if you have user accounts but you anticipate that only about 90 of them will ever be online at the same time, then a license key for is perfectly fine. And if for example you have 10 VPN tunnel connections active on a server that is licensed for 10, then anyone trying to establish the 11th connection will be denied access and receive a message that the licensed amount has been exceeded.

When one of the currently connected tunnels is stopped, then that opens up 1 license and the user can then log in. Depends on the choices you make on where to deploy and how many simultaneous connections you need and for how long you want to purchase the license key.

There is clear pricing information available on our software license pricing page. This is possible but with some caveats. But what you can do is purchase an additional license key and activate it on the same Access Server. The licensing system will then simply add them up. For example, if you have a license key that unlocks 10 connections installed on your Access Server and find that you need 30 in total, you can purchase a license key for 20 connections and activate it on that same Access Server.

The license key for 10 connections and the license key for 20 connections then are both active and are added up to a total of 30 connections. The caveat here is that the license start date and end date of the newly purchased license key will be different for these two license keys. However when you renew license keys on our website you do have the option to select both license keys and set a single future date for both of them.

The renewal system calculates and adjusts the costs automatically in such a case. Due to the way the licensing system works on Amazon AWS, the instance properties are very firmly tied to the amount of licensed connections. At this time you cannot click a button to switch from a 10 connected devices instance to a 25 connected devices instance.

The solution here is to make a backup of the your existing AWS instance's OpenVPN Access Server configuration databases, and bring up a new instance with the desired amount of connected devices, and restore the backup of the configuration to that system. There are some caveats. If possible, move the IP address to the new instance so that clients can find the server again. With that, you can simply update the DNS record to point it to the IP address of the new instance, and clients will then automatically find the correct instance.

And finally of course, the old instance should be stopped to avoid continuing to incur costs on the old instance. We have a migration guide that will help you to move the existing server configuration from one installation of Access Server, to another. With the configuration of the Access Server moved in this manner, the clients will not need to be reinstalled or adjusted, they will just be able to connect to the new server installation automatically.

That system has been cancelled. In the past, years ago, Access Server would not allow any connections at all if you didn't have a license key. We would then issue free 2 user license keys for trial purposes upon request. We have cancelled that system and instead when you install the OpenVPN Access Server product now, and do not provide a license key, it will automatically allow 2 simultaneous VPN tunnel connections. Therefore you do not need to contact us anymore to try the product out.

You will very easily be able to confirm that your Access Server allows 2 simultaneous connections by logging in to the Admin UI and looking on the right hand side at how many connections your server is licensed for. It will say 2, unless you have activated a license key to change that amount. If you encounter the problem where an OpenVPN Access Server with x amount of connected devices is showing you that your server is only licensed for 2 connections, while you launched an instance for 10 connected devices, or any of the instances that should come licensed for the chosen amount, but it won't allow more than 2 connections, then the most likely explanation here is that you are using a security group on this instance that is blocking access to the licensing servers.

If that happens the OpenVPN Access Server cannot check to see if you are licensed and will fall back to its automatic built-in demonstration mode which allows all functionality without time limit, but allows only 2 simultaneous VPN connections. For more information see the troubleshooting page regarding Amazon AWS tiered instance software licensing. Yes, they do expire. The choices are 1, 2, 3, 4, or 5 years. At the end of that time, when the license key reaches it end date and expires, it will disappear off your server automatically.

If the last license key on your Access Server expires, it reverts back to its demonstration mode where only 2 simultaneous connections are allowed. A few weeks before the license key expires, you will receive emails from our automated licensing system on the email address of your account on our main website where license keys can be purchased, to remind you that the key is about to expire, and to ask that you renew it.

If you have in the past purchased a perpetual license key, then read the section below if you are having a problem with such a license key. Years ago, with Access Server version 1. The conditions with these keys were the same as they are now with one exception; when the expiration date was reached, the license key would not disappear off the server by itself.

It would instead remain activated as long as the server was not altered. When Access Server 1. License keys sold now will disappear off the server when the expiration date is reached.

But we still honor the old perpetual license keys under the conditions they were sold under. All license keys sold for OpenVPN Access Server are single-activation and lock to the hardware and software properties that you installed the license key on. If you want to move your license key to another installation, this is only ever possible when the license key is not expired.

We only provide support on license keys if the license key is not expired. This was the case in the past, and still is the case now. So if you come to us with a request to move a license key from one Access Server to another, and the license key is expired, we cannot help you. If the license key is not expired, we will gladly help you to move the license key. If you're using the Amazon AWS tiered instances instead of using separately purchased and activated license keys then check the troubleshooting page regarding Amazon AWS tiered instance software licensing.

In short if this licensing model doesn't work the problem is likely caused by a security group blocking access to the licensing systems. If you are using license keys that you have purchased from our openvpn.

It's important to note here that any value higher is possible, but lower is not. For example you can buy a license key licensed for 11 connections, or 35, or , and so on.

So if you intend to buy a license key for 10 connections and then ask us to split it up into 2 license keys of 5 connections each, that is not possible. It also comes with a 7 day free trial giving you the option to try the product out before paying software licensing costs. No, a license key is a single-activation key that locks to just one system. You can't share it between servers. So if you want to run 3 servers, each server will need its own license key. If however you have just purchased a license key and it's still unactivated, and you've just now realized you need separate keys, and need too split this license key up so each server can have its own license key, then this is possible under certain conditions.

The minimum size of a single license key must contain 10 licenses. So if you purchase a single license key for 30 connections, and you want to have it split up, you can create a maximum of 3 license keys of 10 connections each. We normally only consider requests to split license keys up if the license key has not already been used for activating an Access Server. To request your license key to be split up contact us on the support ticket system.

If you need to split a license key up into smaller license keys, this is possible under certain conditions. This is where we take an existing already activated license key, and remove it from our system revoke it and replace it with a new license key that can be activated on an OpenVPN Access Server installation. For example when you reinstall your server or when you replace hardware on a server new mainboard, new network card, that sort of thing. We are only able to process license key reissue requests for the license keys that are valid, and not expired.

When a license key reissue is requested, we revoke the old key and issue a new one. The old key will function for up to 2 weeks, giving you time to migrate your settings and test your setup if you are currently working on migrating your installation from an old server to a new server. If after that 2 week period the old key is left on the old server installation and is still functioning, you could eventually get the problem where either the old or the new key ceases to function abruptly.

So ensure that at the end of that 2 week period you have either decommissioned the old server, or removed the license key file from the file system of the old server, if you wish to keep the old server on. It refers to the same thing as the license key reissue mentioned in the section just above. There is currently no restriction on this, although the customer is of course easily able to see the pricing information on our website just as well as you can, so there may not be much of an advantage to reselling.

We do not have a special reselling program. Anyone is welcome to purchase license keys for the OpenVPN Access Server product either for themselves or another party, as long as payment is done and the license agreement terms for purchasing a license key are agreed to.

We're sorry but we are unable to offer refunds or assistance with recovery of assets based on personal or civil matters. For this reason, if you choose to resell license keys, you are encouraged to secure payment before purchasing the product on your own personal funds.

If however the license key is still unactivated, you can simply apply for a license key refund. If it is activated, then it is considered used and not eligible for refunds. We offer refunds on any purchased license key that has not been activated on a server and is still valid not expired.

To do so, please contact us on our support ticket system and mention that you want to request a refund, and mention the unused license key, the primary holder's email address and primary holder's contact name, as well as the order number associated with the license key.

Upon validation of your information, we will then proceed with making a refund to the original method of purchase and revoke the license key in question. Refunds are not given for used licenses, or licenses already activated on a server! This is because we assume that you are fully satisfied with the product before purchasing and applying the license key to the server. For this reason, you are highly encouraged to thoroughly test out the software using the fully functional demonstration mode that it automatically goes into when you do not install a license key, and which allows 2 simultaneous OpenVPN tunnel connections, before deciding to permanently purchase and activate a license key on your servers.

If the 2 connections in the demonstration mode are not enough you can put in a request for a temporary trial key for more connections.

If this action has already occurred and your license key is now not working anymore, then your only recourse is to contact us for a license key reissue , assuming that your license key is valid and not expired. We can then provide you with a new key that you can use to use your license again.


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