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EU roaming and international calls explained
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An expert guide to your consumer rights with free tools and advice for what to do if things go wrong. Get involved in our latest campaigns and find out how to take action. With roaming charges now a thing of the past, we explain what data, minutes and texts are included when you travel overseas, and if there are still some hidden costs.

Our Test Labs compare features and prices on a range of products. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy. Using your mobile phone abroad used to be expensive. Prohibitive charges for using data, sending texts and making calls anywhere other than in the UK meant mobiles were all but useless the second your plane touched down on foreign soil.

As of 15 June , roaming is no longer exclusively for anyone with a laissez-faire attitude to the figure at the bottom of their next bill. An EU regulation has abolished roaming charges so, if you're travelling to any member countries, you can use the data, minutes and texts included in your bundle as if you were in the UK.

According to the official EU press release, from this date 'consumers will be able to use their mobile device when travelling in the EU, paying the same prices as at home, ie to "Roam like at Home". Any voice call, SMS and data session made while travelling abroad in the EU will be deducted from the monthly package of minutes, SMS and data in the home country with no extra charges.

Read our guide to the best mobile provider for holidays. Since free roaming is an EU regulation, UK mobile network providers have no choice but to abolish additional charges. The wording of the regulation is clear, but there are differences in what each provider is offering. The regulation also states that: The key difference between each operator is their domestic, or out-of-bundle charges.

The table below shows how much you'll pay if you exceed your included minutes, data and texts at home or abroad. This means all the providers include the Channel Islands, Iceland, the Isle of Man and Liechtenstein in their list of countries with free roaming.

But some providers have added extra countries to the free roaming list to make their offering look more attractive. For the most part, the included countries are the same regardless of whether you're a pay-monthly or pay-as-you-go PAYG customer.

Looking to switch providers? Be sure to read our best mobile networks overview. If your jet-setting takes you further afield than Europe, then the EU regulations no longer apply and, unless specifically stated by your provider, you will be charged for your calls, data and texts. The price can often be very high. The table below shows how much it costs to call a UK mobile from the US.

Most providers have extra packs you can add to your account to make international calls cheaper. The cost of the add-on will go on your monthly bill. Check your provider's options if you frequently make international calls and want to see whether an add-on will be cheaper in the long run.

The cost of making calls from within the EU may have gone, but the same can't be said of calling EU countries from the UK, and providers are free to charge what they like to call abroad.

Our research has found that the four main providers typically charge significantly more to make calls to mobile and landline phones abroad than the smaller operators who use their networks. You can see in the table below that smaller networks have their larger cousins well and truly beaten on price when it comes to calling foreign phones.

For example, EE's 'call abroad' add-on significantly lowers the cost to phone abroad. EE also has two international add-on packs, which allow you to call certain countries using your bundled minutes. However, you are limited to calling five separate numbers, after which EE can remove the add-on pack from your account. Three's PAYG customers get a better deal than its pay-monthly ones when it comes to calling other countries from the UK.

You can see which providers we rate most highly in our list of the best mobile phone providers. If you need to make the odd call abroad, you might think it's cheaper to call from a landline than a mobile phone - but in practice that's not always the case.

Home phone providers follow a similar pattern to mobile providers when it comes to calling the EU and beyond. Again, we're seeing that the biggest and most well-known providers, such as BT and Virgin, are by far the most expensive. Costs vary by country more frequently here, but BT typically charges around 75p a minute to call an EU mobile, while Virgin charges around 87p.

The Post Office and TalkTalk charge around 5p and 2p respectively. Sky, Plusnet and EE customers occupy the middle ground. Plusnet charges are around 27p a minute, Sky 22p and EE 14p. Only TalkTalk can match Giffgaff's low rates, but all the home phone providers we looked at are cheaper than Vodafone and O2. If you expect to call abroad more frequently, things become more straightforward. Most providers have a range of international packages and add-ons, which lower the cost of international calls, so it's definitely worth checking to see what your provider offers.

If you make only the odd call, it's important to know what you're paying, or try an alternative method, to avoid being stung with a hefty bill for even a short call. There are several free-to-use apps that use your data rather than your network signal to make phone calls and send messages. WhatsApp, Viber and Skype let you make phone and video calls and, if your phone is connected to wi-fi, it won't even use your data. Make free calls online without registration. Free calls online without any download.

Share us to get extra calling credit. CitrusTel is able to connect your call in a matter of seconds. Since we partner directly with the mobile and phone companies, we do not use any middlemen to connect your free phone calls. Click on the call button and be amazed to see how quickly we are able to establish the connection.

We offer 24 hour customer support. While we do not offer a phone based calls but our typical response time for e-mail based queries is 1 hour. Since CitrusTel is a web browser based application, you never have to download a new version to upgrade and to be able to see new features. We launch enhancements every week and all that is required to upgrade is to refresh the web page.

We are supported by world class infrastructure. No matter where you are, know that CitrusTel is always ON to help you call your loved ones. We all like to save money and what can be better than free internet calls? We believe that our pricing is one of the best and so is our call quality. Our mission is to make international calling affordable for all of us - and therefore we stay laser focused to make it free for you to make calls.

To start making calls, all you have to do is enter the phone number using the dialpad on this page and click on the call button. Since no download is needed, you are set to make calls from your browser right away. No app downloads or plug-ins are needed. CitrusTel is redefining free online calling by offering a unique web browser based free phone.

As long as you have a newer version of Chrome or Opera browser, you should be able to make phone calls. CirtusTel does not require you to download any app or plug-in to make free internet calls. Calling your loved ones has never been easier. Citrustel uses its proprietory VOIP infrastructure and direct partnership with hundres of carriers worldwide to offer the best free calling platform in the world.

Our goal was to create a platform that was easy and convenient for users to make phone calls. If you are traveling or do not have access to a regular phone line but need to make an urgent phone call, look no further. You can always use CitrusTel to make free online calls to your loved ones, knowing that we will offer the highest voice clarity at absolutely no charge to you. Sign into your account and dial the phone number in international dialing format. Signing in is easy and only takes a few seconds.

Click on the CALL button on the dialpad. Once the call button is pressed, CitrusTel will make sure your call is connected within 2 seconds. Unfortunately, we do not offer any monthly or subscription based VOIP phone calling plans. Our pricing model is pay as you go based. You get charged every time you make a call based on the destination and the call duration. Welcome to world's best free online phone. Registration is not needed to make free online calls using Citrustel. We never ask you to sign up before you can start calling.

VOIP, in simple terms, allows phone calls to be made using internet to a regular mobile or landline based phone. Once you dial the phone number and click on the CALL button, CitrusTel connects your call from your web browser, using internet protocol, to a mobile or landline based end point.


Quick Connectivity. CitrusTel is able to connect your call in a matter of seconds. Since we partner directly with the mobile and phone companies, we do not use any middlemen to connect your free phone calls. We explain the cost of roaming in the EU and calling abroad, plus charges for exceeding your data, minute or text allowance from providers including EE, O2, 3.