Samsung Galaxy A3

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Mobile hotspot (stand-alone device) troubleshooting
Pair your devices and try again to connect to Personal Hotspot. Thanks for your feedback, it helps us improve the site. But this would relate more to my not being able to make calls when at my house rather than the strange mobile hotspot issue. Troubleshoot Wi-Fi further We have a comprehensive guide on troubleshooting common Wi-Fi problems on your iPhone or iPad, and some of its information may be valuable to issues with your Wi-Fi-based Personal Hotspot, so give some of its steps a try. If you have too many devices connecting at once, you might have interfering signals or carrier blocking interfering with your internet connections.

Use these steps first

If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

But if not an urgent issue someone from T-Force will chime in. Sorry about the delay in reply here -- in this forum we don't have a secure verification method, so we're not able to review your account details and confirm that the hotspot feature is still provisioned correctly.

This is definitely something we want to have looked at, though -- it sounds like you get a lot of use out of it! Have you had a chance to reach out to our Care team?

Were you able to get chat working? I do know that the current Message Us feature requires you to be logged into MyT-Mobile before you can initiate a chat session, are you seeing these errors if you log in first, and then hit Contact Us at the bottom of your MyT-Mobile home page, then Message at the top of the next page? Lastly, if all else fails and you're looking for online support, if you're active on social media our T-Force teams on Twitter and Facebook do have two-step verification set up and can take a look at the account for you!

Please keep us posted on how things go! Hello there, Marissa; I figured you could look at my community account, backtrack it's ties to my T-Mobile account, and give a general "no worries, everything looks fine on the account".

But alas, perhaps not. I was indeed logged in when trying to "Message Us" feature, but it was from work, and we use a proxy, so perhaps that might have contributed to the issue. I WAS able to chat with someone tonight online, but to no avail I think the chat reps can only do the basics.

But at least my issues were noted in the account, so when I call in, hopefully, I dont have to re-explain everything. I am reluctant to call in because I have a hard time understanding people using cell phones, and sometimes support does not speak english natively, which makes it tricky.

I do not typically use social media. If I can reach someone more technical via some sort of social media, I can try that approach. I just found out the Tmobile tower is about 1. But this would relate more to my not being able to make calls when at my house rather than the strange mobile hotspot issue.

Thanks, yeah, I kind of figured that. But I suppose if these people do this every day, they might know exactly what the issue is immediately Generally even with a sim swap everything may take some time to "gather" itself. Usually it takes 2 hours, but could take up to 48 hours.

I definitely get the "observe and trend" technical bent -- I think in some circles they might even call that the "scientific method". Do you have pay in advance or postpaid service? What type of plan are you on? Oh, forgot to mention, I'm on the 10Gig simply prepaid plan. Seems I've used about megs so far. My typical usage is under 2Gigs per month; depending on how much radio stations annoy me to the point where I switch to streaming music.

Just checking in to see if your hotspot service is working more consistently now or if it's still on and off. Please keep us posted and let us know how things are going. Yes, I had waited a few days for any sim change remnants to clear up.

Still having the problem now. Sometimes it works, sometimes not. Stereo says it has wireless, but cant get out. Having a computer connect to the hotspot, it gets an IP address, and a default route, but no traffic is getting past the cell phone. Instead, I get a destination net unreachable message ICMP from the phone's internal IP to the laptop meaning the phone does not have a route to get to the internet.

Which is odd, since the phone can indeed get out on it's own I wonder if android uses network namespaces for this sort of thing, thus it's own routing table? Just tried again with laptop, and it's working, so cannot dig deeper..

I made it all the way to work 65 mile drive; 1hr 30 mins with it only cutting out 3 or 4 times, for a few minutes each, but magically came back on it's own with no action taken. This is rare, as usually it cuts out and doesnt come back. I also turned on the "do not sleep while charging", to see if it was a sleep issue, but that did not help. According to various coverage maps T-Mobile and crowdsourced maps , I should have coverage all the way through also verified by signal indicator on phone.

Phone was purchased new, about 3 weeks ago, but I'm not rule out a phone issue. Next option I still need to try is borrow my son's SIM for a few days, and use it in my phone to see what happens. Yesterday, I turned it on, and immediately could not get out via the stereo waze nor web browser; while sitting in my driveway, full signal , same symptoms, radio says its connected, but no internet.

So I used my son's phone Different carrier , and it worked for the 1hr drive, no cutting out. Anyone happen to know any sort of logger, or advanced diagnostics that I can run to see if I can correlate events?

If you can't connect to Personal Hotspot with Bluetooth Use the steps below to pair your devices and connect to Personal Hotspot with Bluetooth. Tap the device that provides Personal Hotspot, confirm the code that appears, then tap Pair on both devices. Choose Add a Bluetooth Device, then follow the onscreen instructions.

If you can't connect, skip to the next section. Right-click your device and hover your pointer over "Connect using," then select "Access point. If you still can't connect, follow these steps: Select "Show Bluetooth devices" and select the device that provides Personal Hotspot. Click Remove, then click OK. Restart all your devices. Pair your devices and try again to connect to Personal Hotspot.

Wed Jun 06 Thanks - please tell us how to help you better. Start a Discussion in Apple Support Communities. You can test for a device with a poor connection by opening iTunes and checking to see if the computer recognizes that the iPhone is plugged in.

If it does, then you have a good connection; if not, then you should unplug and plug the iPhone back in to see if it becomes recognized. After adding it, click on the Settings cog button and make sure to set the service as Active to turn it on. This option is typically used less often because of range constraints, but it can come in handy in a pinch because it uses less battery power. Open Control Center, then toggle Bluetooth off and on again.

This may help the pairing conditions. Remember how I said Apple Bluetooth is kind of finicky? Well I was just being nice. If it is, open the Bluetooth menu from the Menu Bar and select your device and connect to its network. Here, you can choose your iPhone and connect to it via Bluetooth.

We have a comprehensive guide for troubleshooting Bluetooth , so perhaps try some of the steps and then attempt the Personal Hotspot once again.

Be prepared to restore your iPhone, as Apple tends to recommend going that a lot before moving on to more advanced forms of troubleshooting or unit replacements. Personal Hotspot not working? Try this Anthony Bouchard on December 5, 4. To begin, Personal Hotspot can be used one of three ways: Troubleshooting most iPhone Personal Hotspot problems All the remedies below will usually pertain to any of the three aforementioned Personal Hotspot modes.

Check your signal If you have too low of an iPhone signal, then your iPhone will just relay that same poor signal to your other devices. You can do this from Settings Personal Hotspot by simply toggling the switch off and on again. Restart your cellular data connection The sudden change in how your data is being used, or a dead zone might have caused a data connection problem.

Problems with Personal Hotspot over Wi-Fi

Oct 07,  · With that being said, even with compatible frequencies, we're not able to guarantee all services will work on Non-T-Mobile phones. Basically, we can make sure the phone has the right settings and if it does connect to the web, in theory, it should allow you to use the hotspot with no problem. Mobile hotspots don't support other security methods. Restart the mobile hotspot. Restart the devices you are trying to connect to the hotspot. Mobile hotspot drops Wi-Fi connections. then your mobile hotspot is working as expected. If you can't access a different website or app, continue troubleshooting. Nov 12,  · Windows 10 Mobile Hotspot Not working Cellular network is working, and I'm using internet from it, but windows say "can't connect to cellular network" I'm using hp probook s (all drivers are up to date), ho to fix this problem.